Refund and Return Policy

Thank you for shopping with us! We strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our refund and return policy below.

Returns

  1. Eligibility for Return

    • Items must be returned within [7] days of the delivery date.
    • Products must be in their original condition: unworn, unwashed, and with all original tags and packaging intact.
    • Certain items, such as final sale or clearance items, are non-returnable. Please check the product description for details.

  2. Return Process

    • To initiate a return, please contact our Customer Service team at [mrsoutlet313@gmail.com] or through our [online return portal] with your order number and reason for return.
    • We will provide you with a return authorization and instructions on how to send the item back to us.

  3. Return Shipping Costs

    • Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item shipped, defective product).

  4. Inspection and Refund

    • Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund.
    • Refunds will be issued to the original payment method within [7] days of receiving the returned item.
    • Please note that shipping costs are non-refundable.

Exchanges

  1. Eligibility for Exchange

    • Exchanges are subject to item availability and must be requested within [3] days of receiving your order.
    • Items must be in their original condition: unworn, unwashed, and with all original tags and packaging.

  2. Exchange Process

    • To request an exchange, please contact our Customer Service team at [mrsoutlet313@gmail.com] with your order number, item to be exchanged, and the desired replacement item.
    • We will guide you through the process and may require you to return the original item before the new item is shipped.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within [1] days of receipt.
  • We will provide instructions for returning the item and will cover the return shipping costs.
  • Upon receipt of the returned item, we will issue a refund or send a replacement, based on your preference.

Contact Us

If you have any questions about our refund and return policy, please reach out to our Customer Service team at [mrsoutlet313@gmail.com] or call us at [+923335317777].